Shipping + Returns

Australia

We always aim to get your goodies to you as soon as possible, but please allow for the following;
$8 Standard delivery 3- 7 business days 

International

We're happy to ship your Sole Kids shoes worldwide!
$14 New Zealand
$20 USA
$25 Europe + United Kingdom 
Please allow between 5- 10 business working days as a guide only for your expected delivery times.
For shipping to all other countries, please email us at info@shopsolekids.com
Please allow 15-20 working days for orders to arrive
Shipment to countries outside of Australia may be subject to certain duties/ taxes upon arrival. Our prices exclude all taxes and duties that may be charged by your countries customs. Please contact your local customs centre for further information. 

Lost Items 

We always take 100% care in the delivery and correct shipping information of your items, but we can not take any responsibility for incorrectly supplied addresses, lost, stolen or damaged items in the delivery of your items by a third party or delays in delivery. 

Returns Policy 

Please contact us first at info@shopsolekids.com for further details on returning your item.

We will send you a returns form to download and fill out. Put the form in your package with the shoes and return to our address (which we'll email to you).

Please read the following to ensure your item will be accepted. 

If in the unlikely case that your item is incorrect or faulty we can offer a refund or exchange.

For change of mind or incorrect sizing we are able to offer a store credit or exchange less the shipping cost. We can only accept items that are unworn or tried on only on inside surfaces + in the original packaging.

We are only able to accept returned shoes bought from this website. We can only provide a store credit/exchange/ refund if the items are returned to us within 30 days of the date of purchase. 

No refunds or exchanges on sale items sorry.

The cost of returning the product for exchange or store credit it at your own expense. We recommend that you return the shoes with tracking for the delivery as we do not accept responsibility for returned shoes lost in the post.

Payment Method

We have the option of using credit/ debit master cards or PayPal in order to shop and pay for your goods at Sole Kids.