Shipping + Returns

Australia 

We always aim to get your goods to you as soon as possible but please allow for the following delivery times.
$8 Standard delivery 3 -7 business days 

International 

We’re very happy to ship our shoes worldwide!
$14 New Zealand
$20 USA
$25 Europe + UK
Please allow 5- 10 working business days as a guide for delivery times
For shipping to any other countries please email us at info@shopsolekids.com
Shipping to countries outside of Australia may incur certain duties + taxes on arrival. Our prices + shipping costs exclude all foreign taxes + duties. Please contact your local customs should you have further questions.  
Unfortunately we cannot take responsibility for delays in delivery, once it leaves our HQ it’s out of our control.

Lost Items

We always take 100% care in the delivery of your Sole Kids items! Unfortunately we cannot take responsibility for any incorrectly supplied addresses, lost, stole or damaged goods in the delivery of your items by third parties.  

Returns Policy  

Please ensure you contact us first at info@shopsolekids.com for further details on returning items to us.
 We will send you a returns form to download + fill out. Place the form in with the item/s you wish to return + return to our address (which we’ll email you).
We are only able to accept returned items in their original packaging + unworn. 
If in the unlikely event your item is incorrect or faulty we are more than happy to offer a refund or exchange for the same item or to that of the same value.  
For change of mind or incorrect sizing we are able to offer a store credit or exchange minus the shipping cost. 
We can only accept items bought from this website + returns/ exchanges/ refunds must be done within 30 days of the date of purchase.  
No refunds/ exchanges on sale items sorry.  
The cost of returning an item for exchange or store credit is at your own expense + we highly recommend you use a tracked delivery, as we cannot accept responsibility for lost items when being returned.  

Payment Methods 

We have the options of using credit/ debit master cards, PayPal or AfterPay in order to shop + pay for your goodies.